This web site is owned and operated by Sprogs Superstore trading as Sprogsonline, who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the Find Us page or use the details below.
Our Contact details:
Sprogsonline is a trading name of:
5 – 6 The Cresset
Friday – 9.30-5pm
a. Take and fulfil customer orders.
b. Administer and enhance the site and future service.
c. Only disclose information to third-parties for goods delivery purposes when appropriate.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept Switch, Delta, Visa, MasterCard and PayPal. Secure payment is taken with order. If you do not wish to pay online, you may send your card information via phone or by post. If you need to cancel your order, please notify us immediately by phone. We reserve the right to pass on the card handling fee charged by our payment processor for issuing a refund and any delivery charges already paid by us.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us immediately and we will correct the mistake, where possible.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
All delivery prices will be displayed when making your purchase, based on the delivery location, your purchases and any offers we may have in place at the time.
Our normal delivery areas are shown as options on the website, when purchasing products. If you require a delivery to an area not shown, please contact us. At our discretion, we may carry out local deliveries using our own trained staff and vehicle.
We will always try to fulfil orders within one or two working days. If for any reason this is not possible, we will contact you to arrange an alternative day and give you the opportunity to amend or cancel your order.
We can sometimes deliver products locally ourselves ,but if your goods are sent by a third party carrier you must inform us immediately if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. You must inspect the goods on delivery and sign the delivery note to agree that you are happy with the items received. If you are not happy then you must inform the person delivering the goods and sign the delivery note to explain why before contacting us. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received in good condition. We must be informed within seven days if you find any issues with the delivery, after signing the delivery note and we will attempt to assist you if we can.
No liability will be accepted by Sprogs Superstore for any failure or delay in delivery wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or the competent authority, Strikes, Lock Outs, Failure in Supplies or any cause beyond our control.
If your item is not in stock, we will back order for you where possible. You will always be emailed with the option to cancel your order if you would rather not wait.
V.A.T. is applied to goods ordered, where appropriate. If V.A.T. is shown as included in the price, then orders made from the UK or the European Union will have V.A.T. applied at the current rate.
When the order is placed at our website, sensitive payment details, including credit card numbers, are encrypted using PayPal’s secure encryption. They are not held in clear text on any web site. Order processing software is protected by secure password access only by our approved staff.
We guarantee your satisfaction. All of our products and services are designed to meet or exceed our own very high standards and this enables us to be confident that you will receive an excellent service from us.
We reserve the right to change or remove without notice the information on this website. Prices, goods and availability of products are subject to change at any time. Sprogs Superstore also reserves the right to withdraw its service at any time, refuse the service to any customer and to amend these Terms & Conditions.
If you need to reach us, please email us using the link on the Find Us page, alternatively, you can call on 01733 261606 or write to us at Sprogs Superstore, 6 The Cresset, Bretton Centre, Peterborough, Cambridgeshire PE3 8DX United Kingdom.
Sprogs Superstore is a family business – we will not disclose or share your details with any third party unless a product is to be sent by a third party carrier, in which case we will only supply your name and address details for this purpose. We sometimes carry out local deliveries ourselves.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully
We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. This includes the occasional communication by email. We will give you the opportunity to refuse any marketing email from us in the future.
The type of information we will collect about you includes:
your name, address, phone number and email address
We will never collect sensitive information about you without your explicit consent.
We will make every attempt to ensure information we hold is accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Your rights to return goods are protected under the EU Distance Selling Directive.
We trust you will not need to complain about our service or our goods, and complaints are indeed extremely rare. However, if you have any reason to believe you are entitled to a refund please contact us immediately (within 7 days of receipt of goods). Because we are a family business, you can be assured that any complaint will be dealt with quickly, confidentially and effectively. We will contact you within 4 working days and will do everything we can to resolve the complaint as quickly as possible. All complaints are recorded and systems and procedures reviewed and amended.
Any refund will be paid within 30 days. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed. Any goods returned should be in saleable condition and ALL the return postage charges must be paid for by the customer.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
All products must be paid for before being handed over. Sprogs Superstore remains the rightful owner of all products dispatched and delivered until they are paid for in full.
If you wish to open an account with Sprogs Superstore for future regular supplies, please contact us to discuss on 01733 261606.